Shipping policy

Contact Information

Welcome to ZENTABLE SPACE

Thank you for visiting ZENTABLE SPACE. We appreciate your interest in our household organisation products, including storage boxes, rubbish bags and hooks. Our aim is to make everyday organisation simpler by offering practical products and a straightforward online shopping experience.

If you have a question about a product, need assistance with an order or would like to discuss a return or delivery issue, our customer service team is available by email.

1. Business Information

Business Name: A&X WINDOWS PTY LTD
Trading Website: https://www.zentablespace.beauty
Contact Person: Shauna Malone
Business Address: 86A Ely St, Revesby NSW 2212, Australia
Return Address: 86A Ely St, Revesby NSW 2212, Australia
Customer Service Email: [email protected]

2. Customer Support

For general questions and order assistance, please email:

[email protected]

We welcome enquiries relating to:

  • Product details, dimensions and intended uses.

  • Storage boxes and household organisation.

  • Rubbish bags, product quantities and specifications.

  • Hooks and installation information.

  • Order confirmations and payment enquiries.

  • Shipping charges, tracking and delivery status.

  • Incorrect, missing, damaged or defective products.

  • Return, refund and replacement requests.

  • Website access and general customer service matters.

3. Order Enquiries

If your message concerns an existing purchase, please include your order number in the subject line or body of your email.

Providing your order number, the email address used at checkout and a brief explanation of the issue will help us identify the transaction and respond more efficiently.

For damaged or incorrect products, photographs may also help us understand the problem and determine the appropriate next steps.

4. Returns and Refunds

If you wish to return a product or request a refund, please contact us before sending the item to our return address.

Our team will review your request and provide the relevant instructions. Please refer to our Return and Refund Policy for eligibility conditions, assessment procedures and information about consumer rights under Australian law.

5. Business and Written Correspondence

Written business correspondence may be sent to:

A&X WINDOWS PTY LTD
Attn: Shauna Malone
86A Ely St, Revesby NSW 2212
Australia

Please clearly identify the purpose of your correspondence and include any relevant order or reference number.

6. Customer Service Commitment

We aim to treat all customer enquiries with courtesy, care and professionalism. We will make reasonable efforts to understand the issue, review the relevant order information and provide a clear response.

Some enquiries may require additional time where we need to check delivery records, consult a service provider or assess a returned product. We appreciate your patience while the matter is reviewed.

7. Important Notice

For your security, please do not send complete payment card numbers, passwords or other sensitive authentication information by ordinary email.

Our customer service email is intended for general assistance and written enquiries. It should not be used to transmit confidential payment credentials.

Thank you for choosing ZENTABLE SPACE. We value your trust and welcome the opportunity to assist with your shopping experience.

ZENTABLE SPACE
Operated by A&X WINDOWS PTY LTD
Email: [email protected]
Website: https://www.zentablespace.beauty
Address: 86A Ely St, Revesby NSW 2212, Australia