Privacy Policy

Effective Date: 14 November 2026
Website: https://www.zentablespace.beauty
Business: A&X WINDOWS PTY LTD

At ZENTABLE SPACE, we understand that shopping online involves sharing information that is personal to you. We value the trust customers place in us when they browse our website, place an order, request assistance or communicate with our team.

This Privacy Policy explains how A&X WINDOWS PTY LTD handles personal information in connection with the operation of zentablespace.beauty. It describes the types of information that may be collected, the purposes for which it may be used, the circumstances in which it may be disclosed and the steps available to individuals who wish to make a privacy enquiry.

We aim to handle personal information responsibly and transparently, having regard to applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where those laws apply to our business.

1. Scope of This Policy

This policy applies to personal information collected through:

• Our website and online shopping functions.

• Customer orders and payment-related transactions.

• Customer service emails and other communications.

• Product enquiries, return requests and refund requests.

• Website forms, subscriptions and promotional activities, where offered.

• Website technologies such as cookies and analytics tools.

This policy does not automatically apply to third-party websites, payment platforms or other services that operate under their own privacy notices.

2. Personal Information We May Collect

The information we collect depends on how you interact with our website.

2.1 Contact and Identity Information

When you place an order or contact us, we may collect:

• Full name.

• Email address.

• Billing address.

• Delivery address.

• Contact telephone number, if provided.

• Other information you voluntarily provide in a customer enquiry.

2.2 Order and Transaction Information

To process and manage purchases of storage boxes, rubbish bags, hooks and other household products, we may collect:

• Products purchased.

• Product quantities and order details.

• Order confirmation and transaction references.

• Delivery instructions.

• Shipping status and tracking information.

• Return, refund or replacement history.

• Customer service correspondence relating to an order.

2.3 Payment Information

Payments may be processed by independent payment service providers. We may receive limited transaction information, such as payment status, transaction references, payment method type and billing details.

We do not intend to collect or store complete payment card security information on our own website systems. Payment information entered into a third-party payment interface may be handled under that provider's own privacy and security arrangements.

2.4 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Approximate location inferred from technical information.

• Pages viewed and links selected.

• Visit dates, times and session information.

• Referring websites and general browsing activity.

This information may be used to maintain website functionality, understand visitor activity and identify technical issues.

3. How We Collect Information

We may collect information:

• Directly from you when you enter details during checkout.

• When you submit a contact form or send us an email.

• When you request a return, refund or replacement.

• Automatically through cookies, log files and similar technologies.

• Through service providers that support order processing, payment handling, delivery or website operations.

• From other sources where permitted by applicable law.

We aim to collect information that is reasonably necessary for the relevant business purpose.

4. Why We Use Personal Information

Personal information may be used for the following purposes:

Order management: To confirm purchases, process transactions, prepare orders and coordinate delivery.

Customer support: To respond to questions about storage products, rubbish bags, hooks, product availability, delivery and returns.

Returns and refunds: To verify purchases, assess product issues and arrange appropriate remedies.

Website operations: To maintain, troubleshoot and improve the performance, security and usability of our website.

Business administration: To maintain transaction records, manage accounts, prevent fraud and meet applicable legal obligations.

Communications: To send order confirmations, delivery updates, service notices and responses to enquiries.

Marketing: Where permitted and where any required consent has been obtained, we may send promotional communications about products, offers or website updates.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags and similar technologies.

These technologies may help us:

• Remember shopping cart contents.

• Maintain website sessions.

• Understand how visitors use our website.

• Improve website navigation and performance.

• Measure the effectiveness of marketing campaigns, where applicable.

• Detect suspicious activity and support website security.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functions, checkout or other website features.

Where required by applicable law, we will provide appropriate notices or obtain consent before using non-essential tracking technologies.

6. When We May Disclose Information

We do not intend to make personal information publicly available as part of ordinary website operations. We may disclose relevant information to service providers and other parties where reasonably necessary for legitimate business purposes or where permitted or required by law.

These parties may include:

• Payment processors: To authorise and process customer payments.

• Shipping and delivery providers: To transport orders and provide tracking or delivery services.

• Website and e-commerce providers: To host, maintain and operate our online store.

• Customer support providers: To assist with communications and order enquiries.

• Analytics and advertising providers: To measure website performance or manage permitted marketing activities.

• Professional advisers: Such as accountants, auditors, insurers and legal advisers.

• Government authorities and regulators: Where disclosure is required or authorised by law.

We expect service providers who handle personal information on our behalf to use it only for authorised purposes and to take appropriate steps to protect it.

7. Overseas Disclosure and Data Storage

Some of our website, payment, analytics or delivery service providers may operate outside Australia or store information on overseas servers.

Where personal information is disclosed overseas, we will take steps appropriate to the circumstances and any obligations that apply under Australian privacy law.

The countries in which information may be processed depend on the providers used to operate the website and fulfil orders. We do not represent that all information is stored exclusively in Australia.

8. Direct Marketing and Communication Preferences

We may send service-related communications necessary to complete an order or respond to a customer request.

Promotional emails will be sent only where permitted by applicable law. You can opt out of marketing communications by using the unsubscribe facility in the message, where available, or by emailing [email protected].

Opting out of promotional messages will not prevent us from sending essential transactional communications, such as order confirmations, delivery notices or important service information.

We aim to comply with the Spam Act 2003 (Cth) and applicable requirements for commercial electronic messages.

9. Data Security

We take reasonable steps appropriate to our business operations to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Measures may include:

• Access restrictions for business systems.

• Password and account security practices.

• Use of reputable payment service providers.

• Appropriate website and hosting security measures.

• Limiting access to customer information to people who need it for their work.

• Reviewing information-handling practices when operational arrangements change.

No online transmission or storage system can be guaranteed to be completely secure. Customers should also protect their email accounts, devices and passwords.

10. Data Retention and Disposal

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting, tax, dispute-resolution and recordkeeping requirements.

For example, order records may need to be retained for business administration and statutory recordkeeping, while general enquiries may be retained for a shorter period.

When information is no longer required, we will take reasonable steps to delete it, destroy it or de-identify it, where appropriate and legally permitted.

11. Access and Correction Requests

If the Australian Privacy Act applies to our handling of your information, you may have rights under the Australian Privacy Principles to request access to personal information we hold about you and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email [email protected] and provide enough information for us to identify the relevant records.

We may need to verify your identity before responding. Any refusal or limitation will be handled in accordance with applicable legal requirements.

12. Privacy Complaints

If you believe that your personal information has been handled inappropriately, please contact us first so that we can review the concern.

Your complaint should include:

• Your name and preferred contact details.

• A description of the privacy concern.

• Relevant dates or communications.

• The outcome you are seeking, if known.

We will review the matter and respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

13. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children without appropriate authorisation.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services or other external platforms.

Those services may collect information under their own privacy policies. We do not control their independent privacy practices and encourage customers to review the relevant notices before providing personal information.

15. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our website, business operations, service providers or legal obligations.

The revised version will be published on this page with an updated effective date. Where required by law, we will take additional steps to notify affected individuals or obtain consent.

16. Contact Information

For privacy enquiries, access or correction requests, or complaints, please contact:

A&X WINDOWS PTY LTD
Attn: Shauna Malone
86A Ely St, Revesby NSW 2212, Australia
Email: [email protected]
Website: https://www.zentablespace.beauty

Privacy law note: The Privacy Act 1988 (Cth) does not cover every Australian small business. Coverage depends on factors including annual turnover and statutory exceptions. This policy describes intended information-handling practices and should be checked against the business's actual operations and legal obligations before publication.